FAQs

Dent, Ding, and Crease Removal
Most frequent questions and answers.
If you have additional questions, please don’t hesitate to call our office!


(585) 476-3948

WHY AREN’T YOU MOBILE, LIKE OTHER PAINTLESS DENT REPAIR TECHS?

While being mobile has the advantages of convenience of coming to you; having a shop location allows for quality dent removal in a controlled and comfortable atmosphere.

Our shop located just North of BJ’s at 305 Pinewild Dr. Suite 1 Rochester, NY , it has all the latest tools and technology, with a controlled temperature, and optimized lighting.

We offer a complimentary in-shop damage assessment and free estimates to Walk-Ins. If needed we have a very comfortable waiting area with hot and cold beverages and entertainment.

WHAT IF MY PAINT IS SCRATCHED, CHIPPED, OR CRACKED?

Allow us to assess if PDR or GPR will be the best method. Our In-shop assessment quotes are free and comprehensive and if we aren’t the best choice, we’ll tell you!

WHAT IS PAINTLESS DENT REMOVAL AND REPAIR?

Paintless Dent Repair is a process where skilled technicians remove dents, dings, and creases from a vehicle without disturbing or damaging the existing paint. When possible PDR is preferable over conventional auto body repair, for the following reasons:

  1. The original paint of the car is preserved, adding to the vehicle’s resale value. There is no body filler or the repainting of panels.
  2. Cheaper option than conventional repair for small dents or dings, and comparable pricing for large dents.
  3. Faster turn-around time. A single dent can take less than a few hours, compared to days in a repair shop.
  4. No need to file a claim through your insurance, most repairs can be done for less than the average deductible.
  5. No Carfax Report if you choose not to go through insurance. All of our repairs are private and are not reported to Carfax.

DO YOU HAVE TO DRILL HOLES TO ACCESS THE DENT OR DING?
No, most dents and dings can be reached through manufacturer’s access points located throughout your vehicle. If there is no original access points available, The Dent Guy will always notify you if one will need to be made.
CAN ALL DENTS AND HAIL DAMAGE BE REMOVED USING PAINTLESS DENT REPAIR?
No, some dents and hail damage are so severe that a combination of both PDR and conventional methods must be used. If the damage on your vehicle is deep or creased, the metal may be stretched and cannot be repaired without using conventional methods.